[ Frequently Asked Questions ]

1. What is meant by a “one-way trip”?

It is a one-time trip — pick-up from point A and drop-off at point B.

2. What is meant by a “round trip”?

It is a two-way trip, going from point A to B and then back from point B to A.

3. What is meant by a “return trip”?

The trip back from your destination.

4. Do you offer airport pick-up and drop-off services?

Yes, we offer airport transfers to and from George Bush Intercontinental Airport (IAH), William P. Hobby Airport, and all private aviation facilities in Houston.

5. What information do you need to know when I want to book a car?

When reserving online, you will fill in all this information on our booking form: the type of service you want, the pick-up and drop-off addresses, the pick-up date and time, the type of car, the transfer type (one-way or round trip), your billing information, and your flight details (if you need airport services).

6. Why do you need to know where I am going?

For your safety and service quality and to calculate the rate of the service you choose (airport transfer, point-to-point, hourly rides, and city-to-city transfer).

7. Is there a shuttle from Houston to Galveston?​

Yes.

8. How much is a shuttle from Houston to Galveston?

This depends on your destination in Galveston.

9. Is AAdmirals available for special events and corporate transportation?

Yes, we provide event transfers for many occasions, including corporate gatherings, sports events, rodeos, and more.

10. What credit cards can I use for your online booking and payment system?

You can use Visa, Master, AMEX, Discover, and other major credit cards.

11. I am out of the United States, how can I book your service?

You can book through our booking form on the top of each page on our website by following the instructions and steps.

12. Can you supply balloons, party hats, ribbons, etc for the car exterior?

Yes, we can arrange that through a third party based on your request with extra charges.

1. What is your cancellation policy?

For Airport/ Point To Point transfer services, cancellation is free of charge if there is more than Two hour left before the agreed pickup time, For hourly bookings, cancellations is free of charge if there are more than 12 hours left before the agreed pickup time, For City To City Transfer bookings, cancellation is free of charge if there are more than 6 hours before the agreed pickup time. For details and more information please read our Terms& Conditions.

2. What is your policy on food and drinks in your vehicles?

Eating meals is not allowed on board, candy, chocolate and soft drinks are allowed.

3. What methods of payment does aadmirals limousine accept?

We accept Debit cards, credit cards (VISA, Master, Discover and american Express).

1. Are your drivers familiar with local attractions?

Yes

2. Do you provide car seats for infants and toddlers?

Yes, please read our terms&conditions for more details.

3. Do I need to decide my destinations before reserving my trip?

Yes

4. Will the chauffeur help me with my bags?

Yes

5. How do i make a reservation with aadmirlas limousine?

Aadmirals enables its users to book ground transportation over its online platform through it is website www.aadmirals.com , over phone calls to aadmirals office and through some third parties and travel online agents platforms as well such as expedia, tripadvisor and yelp.

6. Can you provide ground transportation in other parts of the country and world?

Yes at most of the major cities in the u.s and over the world, we have our affiliate network, please email us with your requirements on early time to arrange your ground transportation.

1. Are we allowed to bring alcoholic beverages in your vehicles?

If you are 21 years or older , yes.

2. Can we bring a cooler in the vehicle?

Yes, if it is fit in the car.

3. What amenities are your vehicles stocked with?

Free wi-fi ,cold water,power outlets, bluetooth, music and media based on your preferences.

4. Are your limousines and party buses equipped with tv’s and ipod hookups?

Not all vehicles, please call to verify.

5. Is smoking permitted in any of your vehicles?

No at all .

6. Can i see the vehicle in person before i reserve it?

If you leave in houston city, yes you can please call us to arrange, if you are out of the houston area we can send you photos and movies showing the vehicle interior and exterior details.

7. Will you supply champagne and other alcoholic beverages for special events?

In vips vehicles we welcome our customers with complementary one time champagne.

8. How will i know if my luggage will fit in the vehicle?

Please see the details of our vehicles in the fleet page on our website www.aadmirals.com , we mentioned the luggage capacity of each car. Can we bring bags inside of your vehicles? No, for your safety, bags and other luggage must be kept in the trunk of each car.

1. How will i know where to meet my driver at the airport?

You will see that information at the bottom of your booking, in addition please see information in our airport transfer page on our website www.aadmirals.com

2. If my flight comes in early or late how will the driver know?

Our chauffeurs track the flights with flight tracking apps , and they will be at the airport at your flight arrival time.

1. How do I start booking?

A) Online:-

B) Call US at +1 346-857-4294 / 800-994-5078 Or request a quote by Email message to info@aadmirals.com.

2. What types of rental exist?

It is a private ride including the car driven by a professional chauffeur from a certain place address to a certain place address, Hourly service or from City To City transfer.

3. How to add multiple services to a single order? What do you mean with multiple services?

If you mean multiple stops, you can choose hourly trip service and add any number of hours and stops you need the car, if you mean multiple cities to travel, just choose your final destination City and include stops at the comment field.

1. How to Pay?

Online with credit / debit cards or by phone providing us with your credit/debit card details.

2. Who takes the money from my card?

Admirals Travel& Transportation. Why cannot the payment on the card be performed? It can , try our booking and online payment form or call us.

1. Is there a document confirming my order?

Yes, You will receive a copy of your booking in your email box confirming the service.

2. What is My Account?

Your profile in our database, your account includes your basic information to make things short and fast with you when you use our booking system, it is recommended for our regular customers.

1. How do I change the transfer?

By Email to limosales@aadmirals.com , please see our terms & conditions fro more details.

2. How to cancel the transfer?

By Email to limosales@aadmirals.com , please see our terms & conditions fro more details.

3. When will the money be back in case of cancellation of the trip?

It takes from 5 to 15 working days.

4. Can I use only a part of my order if I have a sudden change of plans?

Please eamil us with the details of changes may you need.

1. What information can I get about the drivers? How can I identify my driver?

The Chauffeur will contact you.

2. What should I do if my flight is canceled?

Email us when you come to know that information.

4. What if I carry bulky luggage?

Please see our fleet page to ensure that your luggage size and number are suitable with the car you choose for your ride, if you are not sure, please contact us in advance with the detailed information of your luggage to let you know what car can be good for your ride and your bulky luggage.

5. If I'm traveling with a baby?

No problem, We have one baby seat free of charge.

1. What should I do if I cannot enter the address in the form of a trip?

Our booking system is based on Google map plat form, please enter the address as it is on google map, if you still face problems , please contact us by email or phone call.

2. What should I do if I cannot get into my account?

Please send an email to limosales@aadmirals.com or call us.

3. What to do if I cannot download the PDF document confirming my order?

No need to download any thing, you will receive your booking details in your email box, check your email INBOX or SPAM, if you can see your booking in your email, please contact us immediately by email to limosales@aadmirals.com or by phone call, Whatsapp, Viber and SKYPE.